Imagine the downtime and loss of productivity that can result from your mineral processing equipment being installed incorrectly, and your staff looking for directions on how to rectify the problem. Hopefully, you’ll never have to experience this situation!

It’s not enough to have the best mineral processing equipment – you need to have the proper support to ensure that installation and maintenance issues never occur. Thankfully, our team of mineral processing equipment experts is here to provide timely support and care to all of our customers, from the installation of your mineral processing equipment to training and commissioning.

The Sepro promise ensures that we will always be there to provide you and your staff with the knowledge necessary to generate the return on investment you expect from our top-quality mineral processing equipment.

Mineral Processing Equipment Installation

During installation supervision, our expert technicians work closely with your key personnel to ensure factory-specific instructions are adhered to. This will optimize the performance of your mineral processing equipment while also serving as a great learning opportunity for your staff.

Proper installation is critical for the safety of your team, to ensure that your product warranty remains intact, as well as optimizing the performance of your processing equipment.

Product Training

Our Technical Services Team is prepared to help your staff learn the ins-and-outs of your Sepro equipment for safe and effective operation.  We provide training by a variety of means including:

  • Hands-on instruction at your operations site.
  • Classroom sessions at Sepro’s main office.
  • Video calls, even to the most remote areas are possible.

Training is available to any Sepro customer at any point in the process whether you need it before, during, or after installation, during commissioning, or for ongoing support of long-running equipment. Sepro is with you every step of the way.

Product Integration

We can help seamlessly integrate new mineral processing equipment into your current operation. This is a crucial step to limit downtime and maintain safety standards. We know that each location and operation is unique, so our commissioning is adaptable to fit your particular needs.

Our safety and quality control experts will ensure that all of your systems (electrical, water, mechanical, and controls) are fully operational before leaving your worksite. We also check that the appropriate emergency systems are functioning correctly and that your staff is trained on proper safety procedures. We won’t leave until your equipment is safely delivering the results you expect.

Ongoing Customer Support

The goal of our Technical Services Team is to turn your staff into Sepro equipment experts. Running and maintaining Sepro equipment will eventually be fully handled in-house. With our support, you will be able to limit downtime, speed up maintenance, optimize performance, and reach your operational targets. Your staff will truly become Sepro System experts.

With operations in 94+ countries, we are never too far away to help. Our customer support team will be with you every step of the way, ensuring you meet your targets. With Sepro, you get more than just mineral processing equipment; you receive a complete mineral processing solution. Find out more about the Sepro advantage and contact our specialists to get more than just machines.